New Utility Billing System

The new utility billing system is up and running! This new system is replacing a 30 year old system that was out of date. Below is a picture of what your new utility bill is going to look like. Now, you can pay your bill several different ways.  You can still come to City Hall and pay your bill in person. You can mail a check, drop a check off in the night deposit box or pay online. We are encouraging everyone to sign up for e-billing on the customer portal and to pay your bill online. Once set up, you can monitor your usage, see your history and view your current bill.  Please go to www.cityofwestwego.com, click on the Residents tab, then Utility Payments to set up your account on the customer portal. You will need a valid email address, your account number and the CID Number located in the top right corner of your bill. If you need assistance, please feel free to call City Hall at (504) 341-3424 and someone will assist you.